Community resource list for students and families needing additional support

Area of Identified Need	Organisation/Support Service	Links to Information
Crisis Supports	AFP, Ambulance, Fire AFP Non Emergency Domestic Violence Crisis Service (DVCS). Support to help people live free from Domestic Violence. Crisis Intervention, Legal Support & Advocacy, Support Programs, Safety Planning, Advice & Information. Child and Youth Protection Services (CYPS) has a statutory responsibility to support children, young people and families requiring a care or justice response. First point to call if it suspected a family member is abusing or neglecting a child. Canberra Rape Crisis Centre. Confidential counselling and advocacy for women and children who have experience any form of sexual violence recently or in the past, and their supporters. 1800 Respect. Confidential information, counselling and support service for those impacted by sexual assault, domestic of family violence and abuse. Lifeline. 24 Hour Crisis Line offering mental health crisis support. Access Mental Health (Crisis Assessment and Treatment Team). Access Mental Health is the central point of entry to access mental health services and are available 24 hours a day, 7 days a week. They will provide immediate support during a mental health crisis.	000 Emergency Number 131444 https://dvcs.org.au/ https://www.act.gov.au/directorates-and-agencies/community-services-directorate/act-child-and-youth-protection-services https://www.crcc.org.au/ 1800 555 677 https://www.1800respect.org.au/ 13 11 14 https://www.lifelinecanberra.org.au/ 1800 629 354
Connection for support services in the ACT (central intake).	Onelink Provides information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness. is a central intake and assessment service. This means that it assesses all requests for support(accommodation and services) and does not turn eligible people away. It then prioritises people according to their needs, refers immediately where possible or places them on an active waiting list. does not provide direct client support–it assesses and records a person’s needs, maintains engagement through active holding and connects people to the supports they require. Onelink connects people with Support Services including: ▪ Accommodation support: ▪ Youth and Family Support ▪ Counselling services ▪ Disability support services ▪ Domestic and family violence support services ▪ Financial counselling ▪ Housing ▪ Mental health services ▪ Health/medical services ▪ Drug/alcohol support ▪ Domestic assistance ▪ Aged care support	1800 176 468 www.onelink.org.au/services
Aboriginal and Torres Strait Islander Services	Winnunga Nimmityjah Aboriginal Health and Community Services is an Aboriginal community controlled primary health care service operated by the Aboriginal community in the ACT. Clinical services and programs offered at Winnunga include General Practitioners, Dentistry, Audiologists, Midwifery, Allied Health, Practice Nurses, Aboriginal Health Workers, Counselling, Mental Health Support, carer support, transport service, a home maintenance program, Youth diversion program, healthy lifestyle advice and support, and exercise programs. In addition, Winnunga runs a range of health promotion campaigns and community activities.	(02) 6284 6222 https://winnunga.org.au/
Bereavement	Canberra Grief Centre specialises in the provision of services to support grief, bereavement and trauma associated with a loss.	https://www.canberragriefcentre.com.au/
Carers	Carers ACT is a not-for-profit organisation and the peak body for carers in the ACT. Its purpose is to support, connect and empower carers to maintain their caring role and personal wellbeing by providing support over the phone, via email or online. Anglicare Cyclops Program supports young people, up to 25 years old who care for a family member experiencing a physical or intellectual disability, mental health issues, alcohol and other drug related issues and/or chronic illness. CYCLOPS ACT supports young carers through family case management, personal support/ advice, advocacy, organising recreational activities, information and educational support and skills development.	https://www.carersact.org.au/ https://www.anglicare.com.au/services/youth-family/young-carers/
Child and youth support services	Mindmap - ACT Youth Portal dedicated portal for children and young people (up to 25 years of age) to help navigate Canberra’s mental health system and to find the right service and support. Parents can also use this service. Headspace - helps young Australians with mental health, physical health, & managing work and study. Beyond Blue- Beyond Blue provides information and support to help Australians achieve their best possible mental health, whatever their age and wherever they live. Kids Helpline - is Australia's only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Young people to call anytime, for any reason. ReachOut - is Australia’s leading online mental health organisation for young people and their parents. They provide practical support, tools and tips help young people get through anything from everyday issues to tough times. They also help parents with their teenagers. SANE Australia - is a national mental health charity making a real difference in the lives of people affected by complex mental health issues through support, research and advocacy. The Junction Youth Health Centre. Free primary health care and support services for young people aged 12-25. Can access; GP, Nurses, Smoking Cessation Support, Case Management and Youth Worker Support. Menslink (male specific support) provide youth mentoring, youth counselling, school visits and education. Child and Adolescent Mental Health Services (CAMHS) provides assessment and treatment for children and young people under 18 years who are experiencing mental health problems. CAMHS is a secondary referral service. This means that all consumers need to have been assessed by a G.P, school counsellor or other health professional prior to contacting CAMHS for assessment. Police Community Youth Club (PCYC) offer a range of community programs in Canberra including but not limited to; Case management services, parenting programs, recreational based early intervention programs, youth crime diversion programs, anger management programs, mentoring as well as in school programs. Woden Youth Engagement Team, based at Woden Youth Centre, provides support services including drop in, case work, outreach, activities and free meals on Friday night.	https://www.mindmap.act.gov.au/s/ 1800 650 890 https://headspace.org.au/ 1300 224 636 https://www.beyondblue.org.au 1800 55 1800 https://kidshelpline.com.au/ https://au.reachout.com/ https://www.sane.org/ (02) 6232 2423 https://www.anglicare.com.au/services/youth-family/health/ https://menslink.org.au/ (02) 6296 7822 https://www.pcyc.net.au (02) 6282 2644 29 Callam Street, Woden
Disability	National Disability Insurance Scheme (NDIS). The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools as well as information about what support is provided by each state and territory government. NDIS can provide funding and support for participants who have permanent and significant disability.	1800 800 110 https://www.ndis.gov.au/
Drugs and Alcohol	Ted Noffs Foundation provides residential and non-residential treatment as well as counselling and engagement for young people (12 – 25 years old) involved with drug and youth crime related issues. It is Australia’s leading non-profit tackling addiction and youth crime. Directions ACT - Directions Health Services provides treatment and support to people and concerned others impacted by alcohol, drugs and other addictions. Treatment and support programmes can be individual or group.	https://noffs.org.au/ https://www.directionshealth.com/
Family/Relationships Support	Conflict Resolution Service is a registered not-for-profit Organisation that has been supporting the Canberra Region in Dispute Resolution Services for over 30 years. Professional services include: Family dispute resolution, community mediation, crisis mediation to prevent youth homelessness, conflict coaching for families and individuals, community education, workplace consultations and training and professional development for individuals and organisations. Parentline offers free telephone and face to face confidential counselling services to parents and carers as well as hosting courses and providing resources for raising positive families.	https://crs.org.au/ http://parentlineact.org.au/
LGBTIQA+ Student Support	A Gender Agenda A Gender Agenda aims to support the goals and needs of the intersex, transgender and gender diverse communities of Canberra and the surrounding region. Through education, advocacy, peer support and professional networks they connect people to each other and build off the wisdom of collective experiences. Diversity ACT is a community based, registered charity run by volunteers that provide a service hub, social worker, support networks, groups and community resources to assist the LGBTIQ+ community of the ACT Region.	https://genderrights.org.au/ https://diversityact.org.au/
Migrant and Refugee Supports	Companion House - Companion House work with adults and children who have sought safety in Australia from persecution, war related trauma and torture. Services include; Medical, Counselling, Therapy, Migration advice amongst others. Multicultural Hub Canberra is a leading provider of services to the Canberra community. They support migrants, refugees and asylum seekers to access the resources they need to thrive in Canberra and to feel connected to their community. Services include after school care, school holiday programs, Women’s Services and aged care support amongst others.	(02) 6251 4550 http://www.companionhouse.org.au https://mhub.org.au/
Online Safety (esafety)	eSafety Commissioner WebsiteThe esafety Commissioner (eSafety) is the Australian Government’s independent online safety regulator. Esafety encourages prevention and provides protection for Australians online. Prevention - provide free, evidence based, easy to use information and advice for general and diverse audiences of all ages. Protection - help to create a world where everyone can enjoy the benefits of digital technology and online spaces, free from harm. Have a place to report online abuse and guide people through this process.	https://www.esafety.gov.au/ Report online harm: Report online harm \| eSafety Commissioner

Area of Identified Need

Organisation/Support Service

Links to Information

Crisis Supports

AFP, Ambulance, Fire

AFP Non Emergency

Domestic Violence Crisis Service (DVCS). Support to help people live free from Domestic Violence. Crisis Intervention, Legal Support & Advocacy, Support Programs, Safety Planning, Advice & Information.

Child and Youth Protection Services (CYPS) has a statutory responsibility to support children, young people and families requiring a care or justice response. First point to call if it suspected a
family member is abusing or neglecting a child.

Canberra Rape Crisis Centre. Confidential counselling and advocacy for women and children who have experience any form of sexual violence recently or in the past, and their supporters.

1800 Respect. Confidential information, counselling and support service for those impacted by sexual assault, domestic of family violence and abuse.

Lifeline. 24 Hour Crisis Line offering mental health crisis support.

Access Mental Health (Crisis Assessment and Treatment Team). Access Mental Health is the central point of entry to access mental health services and are available 24 hours a day, 7 days a week. They will provide immediate support during a mental health crisis.

000 Emergency Number

131444

https://dvcs.org.au/

https://www.act.gov.au/directorates-and-agencies/community-services-directorate/act-child-and-youth-protection-services

https://www.crcc.org.au/

1800 555 677

https://www.1800respect.org.au/

13 11 14

https://www.lifelinecanberra.org.au/

1800 629 354

Connection for support services in the ACT (central intake).

Onelink

Provides information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness.
is a central intake and assessment service. This means that it assesses all requests for support(accommodation and services) and does not turn eligible people away. It then prioritises people according to their needs, refers immediately where possible or places them on an active waiting list.
does not provide direct client support–it assesses and records a person’s needs, maintains engagement through active holding and connects people to the supports they require.

Onelink connects people with Support Services including:
▪ Accommodation support:
▪ Youth and Family Support
▪ Counselling services
▪ Disability support services
▪ Domestic and family violence support services
▪ Financial counselling
▪ Housing
▪ Mental health services
▪ Health/medical services
▪ Drug/alcohol support
▪ Domestic assistance
▪ Aged care support

1800 176 468

www.onelink.org.au/services

Aboriginal and Torres Strait Islander Services

Winnunga Nimmityjah Aboriginal Health and Community Services is an Aboriginal community controlled primary health care service operated by the Aboriginal community in the ACT. Clinical services and programs offered at Winnunga include General Practitioners, Dentistry, Audiologists, Midwifery, Allied Health, Practice Nurses,

Aboriginal Health Workers, Counselling, Mental Health Support, carer support, transport service, a home maintenance program, Youth diversion program, healthy lifestyle advice and support, and exercise programs. In addition, Winnunga runs a range of health promotion campaigns and community activities.

(02) 6284 6222

https://winnunga.org.au/

Bereavement

Canberra Grief Centre specialises in the provision of services to support grief, bereavement and trauma associated with a loss.

https://www.canberragriefcentre.com.au/

Carers

Carers ACT is a not-for-profit organisation and the peak body for carers in the ACT. Its purpose is to support, connect and empower carers to maintain their caring role and personal wellbeing by providing support over the phone, via

email or online.

Anglicare Cyclops Program supports young people, up to 25 years old who care for a family member experiencing a physical or intellectual disability, mental health issues, alcohol and other drug related issues and/or chronic illness. CYCLOPS ACT supports young carers through family case management, personal support/ advice, advocacy,

organising recreational activities, information and educational support and skills development.

https://www.carersact.org.au/

https://www.anglicare.com.au/services/youth-family/young-carers/

Child and youth support services

Mindmap - ACT Youth Portal dedicated portal for children and young people (up to 25 years of age) to help navigate Canberra’s mental health system and to find the right service and support. Parents can also use this service.

Headspace - helps young Australians with mental health, physical health, & managing work and study.

Beyond Blue- Beyond Blue provides information and support to help Australians achieve their best possible mental health, whatever their age and wherever they live.

Kids Helpline - is Australia's only free, private and confidential 24/7 phone and online counselling service for young

people aged 5 to 25. Young people to call anytime, for any reason.

ReachOut - is Australia’s leading online mental health organisation for young people and their parents. They provide practical support, tools and tips help young people get through anything from everyday issues to tough times. They also help parents with their teenagers.

SANE Australia - is a national mental health charity making a real difference in the lives of people affected by complex mental health issues through support, research and advocacy.

The Junction Youth Health Centre. Free primary health care and support services for young people aged 12-25. Can access; GP, Nurses, Smoking Cessation Support, Case Management and Youth Worker Support.

Menslink (male specific support) provide youth mentoring, youth counselling, school visits and education.

Child and Adolescent Mental Health Services (CAMHS) provides assessment and treatment for children and young people under 18 years who are experiencing mental health problems. CAMHS is a secondary referral service. This means that all consumers need to have been assessed by a G.P, school counsellor or other health professional prior to contacting CAMHS for assessment.

Police Community Youth Club (PCYC) offer a range of community programs in Canberra including but not limited to; Case management services, parenting programs, recreational based early intervention programs, youth crime diversion programs, anger management programs, mentoring as well as in school programs.

Woden Youth Engagement Team, based at Woden Youth Centre, provides support services including drop in, case work, outreach, activities and free meals on Friday night.

https://www.mindmap.act.gov.au/s/

1800 650 890
https://headspace.org.au/

1300 224 636
https://www.beyondblue.org.au

1800 55 1800
https://kidshelpline.com.au/

https://au.reachout.com/

https://www.sane.org/

(02) 6232 2423
https://www.anglicare.com.au/services/youth-family/health/

https://menslink.org.au/

(02) 6296 7822
https://www.pcyc.net.au

(02) 6282 2644
29 Callam Street, Woden

Disability

National Disability Insurance Scheme (NDIS). The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools as well as information about what support is provided by each state and territory government. NDIS can provide funding and support for participants who have permanent and significant disability.

1800 800 110

https://www.ndis.gov.au/

Drugs and Alcohol

Ted Noffs Foundation provides residential and non-residential treatment as well as counselling and engagement for young people (12 – 25 years old) involved with drug and youth crime related issues. It is Australia’s leading non-profit tackling addiction and youth crime.

Directions ACT - Directions Health Services provides treatment and support to people and concerned others impacted by alcohol, drugs and other addictions. Treatment and support programmes can be individual or group.

https://noffs.org.au/

https://www.directionshealth.com/

Family/Relationships Support

Conflict Resolution Service is a registered not-for-profit Organisation that has been supporting the Canberra Region in Dispute Resolution Services for over 30 years. Professional services include: Family dispute resolution, community mediation, crisis mediation to prevent youth homelessness, conflict coaching for families and individuals, community education, workplace consultations and training and professional development for individuals and organisations.

Parentline offers free telephone and face to face confidential counselling services to parents and carers as well as hosting courses and providing resources for raising positive families.

https://crs.org.au/

http://parentlineact.org.au/

LGBTIQA+ Student Support

A Gender Agenda A Gender Agenda aims to support the goals and needs of the intersex, transgender and gender diverse communities of Canberra and the surrounding region. Through education, advocacy, peer support and professional networks they connect people to each other and build off the wisdom of collective experiences.

Diversity ACT is a community based, registered charity run by volunteers that provide a service hub, social worker, support networks, groups and community resources to assist the LGBTIQ+ community of the ACT Region.

https://genderrights.org.au/

https://diversityact.org.au/

Migrant and Refugee Supports

Companion House - Companion House work with adults and children who have sought safety in Australia from persecution, war related trauma and torture. Services include; Medical, Counselling, Therapy, Migration advice amongst others.

Multicultural Hub Canberra is a leading provider of services to the Canberra community. They support migrants, refugees and asylum seekers to access the resources they need to thrive in Canberra and to feel connected to their community. Services include after school care, school holiday programs, Women’s Services and aged care support amongst others.

(02) 6251 4550

http://www.companionhouse.org.au

https://mhub.org.au/

Online Safety (esafety)

eSafety Commissioner WebsiteThe esafety Commissioner (eSafety) is the Australian Government’s independent online safety regulator. Esafety encourages prevention and provides protection for Australians online.

Prevention - provide free, evidence based, easy to use information and advice for general and diverse audiences of all ages.

Protection - help to create a world where everyone can enjoy the benefits of digital technology and online spaces, free from harm. Have a place to report online abuse and guide people through this process.

https://www.esafety.gov.au/

Report online harm:

Report online harm | eSafety Commissioner